
Career Issues?
With 10 Years of Experience as a Hiring Manager, I'll Help You Successfully Navigate the World of Job Interviews, Resumes, Cover Letters and Thank You Notes.
By Melanie Szlucha
Please do reprint, but include my contact info EXACTLY as I
have it on the bottom. Thank you!
The presidential campaign, and any political campaign for that
matter, turns all voters essentially into hiring managers for the elected
position.
The presidential campaign debate on October 15, 2008 was the last
in a series of job interviews with the candidates. Can you imagine having
to interview for a job against another candidate in front of cameras tuned into
your every move and in front of an audience of hundreds of thousands of people,
each of whom holds the fate of your career in your hands? Given that, I
don’t EVER want to hear that someone is nervous about what could happen on a
job interview—hey at least it won’t be THAT!
So putting political ideology aside for a moment—let’s talk about
how each of the candidates performed, good and bad, from a job interview
perspective. Each of them had very different styles and approaches to
handling the debate.
First, let’s take a minute to discuss to what criteria is
typically used to evaluate candidates during a job interview. A qualified
candidate will be able to show that they can do the job they’re applying for,
that they instill confidence in the hiring manager that they will act
responsibly, exercise sound judgment, and actually show up. Don’t think
we have to worry about either of these candidates showing up, but we’re
definitely assessing them on how well they instill confidence in their
abilities to run the country. They wouldn’t have gotten to this stage in
the “interview” process if they didn’t have the qualifications on paper to do
the job. But how well are they conveying that to you in person?
The other criteria that makes a job interview successful or not is
the likeability factor. If you were stuck on a plane for 6 hours with
this person, would it be enjoyable, or would you want to throw your laptop at
them to make them stop talking? Little turning points like that make the
difference. Now, once either candidate becomes president, the odds are
unlikely of you sitting out a layover with them, but likeability still goes a
long way toward giving you confidence that you’re making the right decision.
Consciously or unconsciously.
So let’s take a look at the candidates. Earlier this evening, I
tossed a coin to determine which candidate I would talk about first.
Heads McCain/ Tails Obama. Mc Cain came up first:
Let’s talk about what I liked about Senator Mc Cain and his
delivery: Now remember, these candidates are being evaluated on their
interview performance. I’m looking for things they did well or didn’t, and
letting you know WHY they worked well, or didn’t, so you can use them to
evaluate your own performance.
First: I liked that Senator McCain immediately used a real
person—Joe the plumber—to illustrate his point about Senator Obama’s tax
plan. The story about how Joe wanted to buy his company he had been
working at 12-15 hour days for many years—the American dream—made the issues
seem more real. You knew that he loved the business if he had invested
THAT much time and effort into it, and STILL wanted to buy it. You
connected with his dream of small business ownership.
For you: in an interview, use real-life examples to
illustrate your points. Don’t simply say that you’re a team player or a
good communicator, be prepared to back up each of your points with a juicy
illustration. Something with details that really paints a picture in the
employer’s mind. The point of Joe was the struggling plumber trying to
realize a dream. Your example should include details that make it
interesting to prove your point. If the point of your example is that
you’re a good communicator, talk about a time when your excellent communication
skills solved an actual problem between two co-workers. Make the hiring
manager feel the drama and the challenge you faced, and then how you resolved
the problem.
Second: I liked that Senator Mc Cain had an agenda going
into the debate, some definite points he wanted to hone in on, and made sure to
get those across. Now of course he would have an agenda, but when you go into a
job interview, do you have an agenda of what topics you’d like to
discuss? You absolutely should. You should NEVER walk into a job
interview and NOT know why you’re a great candidate for this position.
You should ALWAYS walk into an interview with concrete examples of your best
work…examples that you want them to remember.
A great job interview is a conversation, not an interrogation.
You’re not a sitting duck just waiting for interview questions to be lobbed at
you from across the table. Just as with any conversation, you can
politely introduce a topic that builds that case that you’re the perfect
candidate. An interviewer may not ask a question that would give you a
perfect opening, but that doesn’t mean you can’t say: “When I saw this
position, I was so excited to apply because I knew my experience with X would
make me a perfect candidate—and then launch into talking about X” to tell your
story.
Third: I liked his closing statement. He was
definitely trying to come across as sincere. His body language and facial
expression changed to almost a pleading/imploring look. He used phrases
that began with the word “we” 3 times, which is known as a parallel sentence
structure, and then finished with the phrase. “I’d be honored and
humbled.” All elements that conveyed sincerity, physically and
verbally.
What does this mean for you? How do you want to be perceived when
you leave a job interview? What is the closing statement you want to
make—your best argument as to why you should get the job? What do you
want a hiring manager to remember about you? Although you won’t have the
opportunity to make as formal a closing remark, you know that the interview is
about to conclude when the hiring manager asks “do you have any questions for
us” your response can be: “I do, and I’ll get to it in a minute, but I’d
just like to say that I’m really interested in this position because…” and then
hit ‘em with your best shot.
Now, onto the things I didn’t think that Senator McCain did as
well from a job interview perspective.
First: His facial reactions were a bit much at times.
I’m sure he wanted to convey energy and enthusiasm throughout the debate to
counteract people’s concerns about his age, but I found his eyebrow raising,
shocked looks a bit much to take at times, and a little juvenile.
What this means for you: First, don’t argue with the hiring
manager to try to prove that you’re right. I know that in your mind—you WILL be
thinking, “He’ll be impressed with my knowledge. So impressed that he’ll hire
me on the spot.” That is not what the hiring manager will be thinking.
He’ll think you’re a jerk, no matter how right you are, and that he doesn’t
want to hire jerks. End of interview. So keep your facial
expressions reigned in.
Second: There were instances during the debate when I felt
he wasn’t giving me enough depth. You may disagree at this point, but this is
what happens during a job interview—especially when you’re interviewing with
different people, they’ll get different impressions. For example:
He’s proposing a $5,000 healthcare tax credit that people can use however
they’d like, but he did not outline for me, in that detail that I’d like—how it
would actually work. Is it a debit card? Is it a place that I send
my invoices for crediting? It seems like a big hassle to me and something
that would take quite a while to implement. I just can’t picture it
working. Again on the healthcare topic he started to answer the question
on healthcare reform by providing a shopping list of things to change. I
was overwhelmed and couldn’t see how they’d be implemented.
In a job interview: Don’t just start spouting things that
are not relevant or tangible when you’re answering a question. Take a
minute if necessary, and gather your thoughts and provide a structured answer
to the question. Give one or two solutions and talk about how you’d
implement them, or how you have implemented them in the past.
Third: He used a word that I didn’t know—Repudiate. I
got the gist of it from the context, it actually means to reject the validity
of. Not sure how well that word went over with reaching the English as a
second language constituents or those voters without a college
education.
Your take away from this: know your audience when selecting
your vocabulary. If you’re with people who will understand the big SAT
words, then use them. However, using those words when not appropriate can
backfire on you and paint you as a jerk. Definitely not the impression
you want to give a hiring manager.
Now—I turn my critical eye to Senator Barack Obama’s performance
this evening. First the Plusses:
His answers were very structured and detailed. He frequently
started answers with “verbal paragraphing” as I call them such as: First,
second and third when he was describing his economic plan. These are
mental touchpoints that speakers use to keep their audience focused. As
I’m sure many of you could relate to when watching the debates--and I watched
them twice to put together this analysis—you mind tends to wander. An
interviewer’s mind wanders. Keeping them focused by using a numbering system,
or ending an illustration by saying “the last thing” helps them keep track of
where you are and if you’ll be wrapping it up soon, or if they should hunker
down to listen to you for a few more minutes.
Second: He never lost his cool. Senator John McCain
was making some pretty bold accusations, and when he would not drop the issue
regarding Acorn and Bill Ayers, I think if I was Senator Barack Obama I might
have been pushed a teensy bit closer to the edge than he was.
So for you: Interviewers will do stupid things to you as a
candidate. They’ll ask stupid questions, won’t listen to your answers, or
ask you the same question in different ways. Patiently giving them the
same answer will score you more points than getting visibly upset at anything
that they do. Keep your poise at all costs.
Third: He demonstrated that he understood what the
underlying concern was behind Senator John McCain’s questions about Bill Ayers
and ACORN. When he was talking about how he knew Bill Ayers, he
told the whole story (even though he’s reiterated it probably a hundred times
by how), from what Bill did when he was 8, to working with him 10 years ago on
a board of directors. He provided convincing details that didn’t lead me
to question the truth of the story. After providing similar details
regarding Acorn—he went onto say that he would not be advised by these
people. He then went on to list the people who would be his
advisors.
He understood that it’s not who he knows that is the issue, it’s
who he would be soliciting advice from as President of the United States that’s
the issue. Without being prompted, he simply went onto answer the
underlying concern.
Are there situations in your career that you are always asked
about, where you provide the explanation, but still feel like it’s not
enough? Those are times when you can take that extra step and figure out
what the hiring manager’s underlying concern is, and address the issue
upfront. Remember, you’re not a sitting duck waiting to get shot at in an
interview. You can control the situation and address their
concerns.
Now onto what I didn’t like about Senator Barack Obama’s
debate/job interview style.
First: At times I was uncomfortable with how friendly he was
acting toward the moderator Bob Schieffer. When Senator Mc Cain was
answering a question, and Senator Obama was requesting a rebuttal, he seemed to
be too comfortable and confident—almost a sense of camaraderie with Bob
Schieffer. Now it’s true that I could only see Senator Obama and not how
the moderator was reacting, but I didn’t see Senator McCain having a similar
relationship, so it gave me the sense that it was one-sided, like Senator Obama
and Bob Schieffer were sharing a private joke.
For you: It’s always a fine line between confident and
friendly vs. overconfident and understated arrogance. Always keep your
place in mind. You’re a job candidate—you don’t have the position.
You are a guest of the company who has been invited to their offices for an
interview. There’s a line of familiarity that you don’t cross with people
you’ve just met who have invited you into their home. Keep that in mind,
and always respect whomever you meet in the interview.
Second: Is Senator Obama too perfect? He never seemed
to get flustered, or even misspeak as the evening wore on. His soundbites
of answers were detailed, yes, which made them interesting, but he lacked
spontaneity. I don’t know if I have a sense of who he is as a person. He keeps
the candidate persona on all the time. I’m not sure that I’d feel welcome
sitting down and having a cup of coffee with him. It’s that likeability
factor that I’m a little squeamish on. I have heard examples as to why
he’d do a good job, but I’d like to see more of the real him.
Although the debate didn’t necessarily allow it---you can always
interject parts of your human side into a job interview. When you’re
walking from the reception desk to the conference room for the interview, talk
about what you watched on TV the night before, comment on the color of the
walls or artwork in the office, the fact that you’ve started taking dance
lessons, anything that gives people a glimpse of what you’d be like to work
with. Keep it clean—but let them see your personality and who you are to
make you more interesting.
Third: As with any debate, there are questions that are left
unanswered in the minds of voters. Senator Obama has frequently referred
to providing uninsured people with access to the Government healthplan, but did
not provide a range of what that cost would be to the average household.
True, it’s hard to know how many people would actually enroll, etc. but still,
I’d like to hear a ballpark figure of what it might cost me. He also
never addressed or defined the issue of what a negative campaign was.
Senator Mc Cain confronted him about specific ads he saw during a football
game, but Senator Obama never directly discussed the messaging of those ads.
As the jobseeker—you need to make sure that any lingering questions
the interviewer has are answered before you leave their office. You can
ask them during the interview if what you were saying was clear and concise, or
if they’d like you to go over any of it again. They may be reluctant to
drill you with questions, thinking that it’s rude on their part to make you
uncomfortable, so open the door to continue the conversation with them if they
have any issues.
So the next time you go into a job interview, be glad it’s not in
front of a live studio audience.
Melanie
Szlucha is a professional Job Interview Coach, and Resume Writer. She's been
successfully helping clients for over 4 years become better prepared for the
job search process. Her website, which includes a link to additional FREE
job search tips articles, is http://www.redinc.biz.